Dutch neobank Bunq has launched a new generative AI (GenAI) platform called Finn, which aims to improve the customer experience. The platform, built by Bunq itself, replaces the search function on the Bunq app and allows users to ask questions or seek advice regarding their bank accounts, savings, spending habits, budgeting, financial planning, transactions, and more. Finn uses large language models to provide advanced responses to customer queries and claims to be the first AI-powered bank in Europe. The launch comes as Bunq announces it has reached 11 million users and grown its user deposits by 55% since July 2023.
Bunq, the second largest neobank in Europe, has introduced Finn, a new generative AI (GenAI) platform for its customers. Finn is designed to enhance the customer experience by allowing users to ask questions and seek advice on a range of financial topics. The platform replaces the search function on the Bunq app and is powered by large language models, enabling it to provide advanced responses to customer queries. This launch makes Bunq the first AI-powered bank in Europe. Finn is part of Bunq’s expansion plans, which have seen the neobank attract 11 million users and grow user deposits by 55% since July 2023.
