Commercial International Bank Egypt (CIB) has selected IBM’s technology for the integration of their services, including branches, digital channels, mobile and internet banking, Interactive Voice Response (IVR), business processes, and Customer Relationship Management (CRM). The move is part of CIB’s digital transformation journey and mission to modernize its IT infrastructure. IBM implemented a microservices architecture using IBM Cloud Pak for Integration, deployed on Red Hat OpenShift, a unified platform aimed at connecting applications and data. This simplifies version maintenance, service governance, dynamic scaling, and service discovery, ultimately enhancing the end-user experience.
- IBM’s technology was chosen by the Commercial International Bank Egypt (CIB) for the integration of their services.
- The integration is part of CIB’s digital transformation journey and aims to modernize its IT infrastructure.
- More than 100 project team members from CIB, IBM Customer Success, and IBM Technology Expert Labs drove and completed this modernization journey.
- IBM implemented a microservices architecture using the IBM Cloud Pak for Integration, deployed on Red Hat OpenShift, for CIB’s digital banking revolution.
- The implementation of this architecture increased efficiency, enriched resiliency, streamlined operations, and improved productivity, thus enhancing the end-user experience.
Antar Kandil, the Chief Information Officer for CIB, said this adoption of IBM Cloud Pak for Integration on Red Hat OpenShift is a new chapter in their banking evolution. It will provide them with the ability to accelerate development and flexibly integrate new and existing services in one integrated offering, thereby enhancing the customer experience. Marwa Abbas, General Manager at IBM Egypt, lauded the project as a significant milestone in their long-standing relationship with CIB. IBM’s deep technology, industry, and domain expertise has been instrumental in helping CIB apply AI to deliver meaningful business outcomes, beyond improved productivity and efficiencies, to provide better experiences and build new business models.
