Commercial International Bank (CIB) Egypt has chosen IBM AI technology to integrate its existing and new services across various channels, including branches, mobile and internet banking, CRM, and business processes. The integration aims to transform CIB Egypt’s digital banking operations and modernize its IT infrastructure. IBM implemented microservices using IBM Cloud Pak for Integration and deployed it on Red Hat OpenShift, allowing for simplified version maintenance, dynamic scaling, and enhanced service governance and discovery. As a result, CIB Egypt can offer a more agile banking environment, increase efficiency, streamline operations, and improve productivity. The integration project involved collaboration between CIB, IBM Customer Success, and IBM Technology Expert Labs.
Antar Kandil, CIO for CIB Egypt, highlighted the significance of the integration, stating that it marks the beginning of a new chapter in the bank’s evolution. The adoption of IBM Cloud Pak for Integration on Red Hat OpenShift will enable accelerated development and flexible integration of new and existing services, enhancing the customer experience. Marwa Abbas, General Manager at IBM Egypt, emphasized how the project is a milestone in the longstanding partnership between IBM and CIB. IBM’s expertise in technology, industry, and domain knowledge has enabled CIB to apply AI in a human-centered and principled manner, delivering meaningful business outcomes such as improved experiences and new business models.
This partnership between CIB Egypt and IBM showcases the growing importance of AI technology in the banking sector. By leveraging AI solutions, banks can enhance their digital banking offerings, improve operational efficiency, and deliver more personalized and convenient services to customers. The implementation of microservices architecture using IBM Cloud Pak for Integration and Red Hat OpenShift demonstrates how banks can modernize their IT infrastructure to enable agility, scalability, and service integration across multiple channels. As the digital transformation journey continues, it is likely that more banks will adopt AI technology to stay competitive and meet evolving customer demands.
